Delivery & Returns
Delivery
We can deliver to practically anywhere in the UK as covered by our standard Mainland UK shipping. For all orders this is charged at £10. On selected items, we are able to offer next working day delivery which is charged at £15 and orders placed before 12 noon on a working day will be shipped the same day. However, some items may incur an additional charge for “Highlands and Islands”, as described by our couriers and postal services which include Northern Ireland and certain postcode areas of Scotland. You will be contacted following an order for payment of any additional charges and you will be given the option to cancel your order for no extra charge, should you not wish to proceed. If your delivery address is outside of the United Kingdom, please contact us prior to placing your order so a delivery quote can be given. You can do this either by telephone, live chat or email and details can be found on the contact us page of this website.
The delivery dates we provide are purely indicative and are not guaranteed, although we will make every effort to deliver on any date provided. We cannot be held responsible for any late or misdelivered consignments as this service is provided through a third party carrier. Details of any misdelivered, lost or damaged parcels will be passed on to the relevant delivery provider and a claim made to cover the cost of any of these. We will make every possible attempt to ensure you are supplied with goods at the earliest convenience should there be any issues.
Most small to medium-sized parcels and packages will be sent via DPD Local, who offer a text alert service which should notify you of a 1-hour timeslot of your delivery, which is sent at around 9-10am on the day. This is only possible if a valid mobile phone number is supplied at the time of placing your order. If the time is unacceptable to you, you can rearrange the day, have the item left in a nominated safeplace or with a neighbour. All of these options should be available to you following receipt of the text message from DPD Local.
Any special or specific delivery instructions must be left in the relevant box when placing your order and should include details of any access restrictions which could impede the delivery of your order. In some cases, it may be impractical for us to deliver to a specified point and delivery may be made at the kerbside. Occasionally, we may dispatch products from multiple locations and as such, may arrive at different times or through different carriers.
If there is no one at the property when delivery is attempted, the item(s) will be returned to the local delivery depot and a card will be posted through the door, inviting you to rearrange delivery. If this is not rearranged within approximately 7 days, this may be returned to us and a redelivery charge will be applied. Click here to see the DPD terms for the return and disposal of goods policy.
Collections can be carried out from our main warehouse during our opening hours, details of our location and opening hours can be found on the contact us section of the website.
We offer free delivery on selected log cabins within a radius of 125 miles of our distribution centre (Chesterfield, S41 9RX) and due to the specialist nature of delivery of large, heavy items, we must apply a surcharge to log cabin orders outside of this radius. We recommend contacting us prior to making your purchase to allow us to calculate this surcharge and orders placed prior to or in lieu of contacting us will be held until a surcharge has been agreed and paid.
Returns
We want you to be happy when placing and receiving an order from us and for your peace of mind and protection, we offer returns on our products up to 28 days after receipt for a refund of the product cost, not including any delivery charges. If you would like to return any product to us, it should be in its original condition and you must contact us to make us aware of your return within 7 days, otherwise these may go missing. Return delivery of any non-faulty products is at your own expense and we recommend you obtain sufficient insurance on your return parcel to cover the cost of the product.
Cancelled orders will be subject to credit/debit card processing fee, typically 3% of the total order value. If the goods have been shipped and are currently in transit at the time of cancelling your order, any costs to stop the delivery and have this returned back to us must also be covered by the customer as this is also classed as a return.
We take great care when packaging your order to ensure that our products reach you in the best possible condition, however sometimes breakages do occur. If this is the case with your order, please contact us within 7 days of receipt of your order to rearrange and refund or replacement of product. If your item is faulty, please let us know as soon as you discover the fault so we can assess the problem and offer any suggestions on how we will rectify this.
As with any other website, all images are for indicative purposes only and colours will vary slightly from those displayed on screen. Most of our products are manufactured from recycled materials and as such, exact colour matching is not possible.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of us processing your return. The Garden Range will check all items returned as damaged or defective. In the event we find no fault, we will issue a refund, providing the goods are returned in the same condition as sent. A refund will be issued less the postage costs.
In order to initiate a return, please use any of the methods which can be found on the contact us page.